Do you have on star? Have no Idea what I’m talking about, ONSTAR is that service in your car where you push the button and a live agent comes on and gives you directions.
It’s mainly a states thing, but some Canadians have it, and most of their buildings are in the states but one is in Canada and their Billing department is located in the Philippines, and Canada.
Onstar is also an emergency service, so you can push the button and connect with someone who can contact the police, or if you are in an accident and airbags deploy they come online right away with emergency services activated and stay on the line with you until they arrive.
No I didn’t read about all this on a website, I used to work for ONSTAR. I worked for ONSTAR for a total of about 3 months in both subscriber and Customer loyalty.
Working in Customer Loyalty I was the person that people called to cancel their service and most of the time people had a very good reason to cancel. i.e they had been being billed for 3 months and they didn’t know that, or they don’t use the service.
However if you do use the service, and you love the service, here’s how to get a lower price.
Step One. Tell them you want to quite/cancel the service, they will transfer you to customer loyalty right away. When you talk about wanting to cancel the service BE NICE. If someone was a jerk to me I never offered them deals, explain that you like the service and you want to keep it but you can’t afford it.
Step Two. They will offer you packages, ask about them and make sure you are getting what you want. There are usually three different packages for your needs. Don’t just jump on the cheapest one because it might not have everything you need.
Step Three. Tell them that this all sounds amazing and you’d like to do it. BUT TELL THEM YOUR CONCERN ABOUT THE PREVIOUS MONTH. Tell them that you meant to cancel last month but you were so busy and you forgot to, that money was supposed to be for something else blah blah blah. Onstar workers can give a month of either free service, or a month refund, if they have a heart or really want to save you from quitting they’ll offer you this.
Step Four. Whether or not they offer this to you take the deal, and ask them how long it will last. ONSTAR doesn’t send notifications when the offer ends. So if it ends in three months you’ll go back to the original price you had. The reason is that they can’t cancel the service without your verbal consent, because if you got into an accident and the service was cancelled without your knowing and it didn’t work, then we get sued.
Step Five, mark on your calendar when the service ends and make sure to call before you are billed at the end of the three months.
Step six, when you call in again repeat the steps.
Onstar always have some kind of promotion going on and you can very easily manipulate this. Customer loyalty representatives receive commission for every save they make, and they want as many as they can get so usually they will offer you anything they can.
So long as you remember to call in at the end of each promotion you’ll be getting cheaper services.
PS. Usually this is the case with almost every service, i.e Bell, rogers, other phone companies, pretty much any service you are signed up with. I know it can be frustrating to talk to people who HAVE to follow a script, but so long as you are nice you can usually get what you want.